Privacy Policy

02 Information We Collect

Depending on how you interact with our website and services, we may collect information including, but not limited to:

• Full name and designation
• Company or organization name
• Email address
• Telephone or mobile number
• Business and project-related information
• Billing, quotation, delivery, or service-related information
• Information submitted through contact forms, inquiry forms, quotation requests, or other communication channels
• Technical information such as IP address, browser type, device information, operating system, referring pages, and website usage data
• Any other information that you voluntarily provide to us

03 How We Collect Information

Information may be collected when you:

• Contact us through our website or official communication channels
• Submit an inquiry or request a quotation
• Request information regarding our products or services
• Submit project, technical, or business requirements
• Communicate with our representatives
• Subscribe to updates or service-related communications
• Browse or interact with our website

Where appropriate, we may also collect technical and analytical information automatically through cookies, server logs, analytics tools, and similar technologies.

04 How We Use Your Information

Information collected by AJ FIRE SAFETY & ENGINEERING SOLUTIONS may be used for legitimate business and operational purposes, including:

• Responding to inquiries and customer communications
• Preparing quotations, proposals, estimates, and technical submissions
• Providing requested products, services, engineering solutions, consultancy, installation, inspection, testing, maintenance, or support
• Understanding project requirements and customer needs
• Managing customer and business relationships
• Communicating regarding ongoing projects, orders, services, quotations, and requests
• Improving our website, products, services, and customer experience
• Maintaining website functionality, security, and performance
• Detecting, preventing, and addressing fraudulent, unauthorized, or potentially harmful activities
• Maintaining appropriate business, accounting, administrative, and operational records
• Complying with applicable legal, regulatory, contractual, and governmental requirements

05 Marketing & Communications

Where permitted by applicable law, we may use contact information to communicate with you regarding:

• Products and services
• New solutions and technical offerings
• Company announcements
• Service updates
• Relevant promotional information
• Industry or company-related communications

Where consent is required, we will seek appropriate consent before sending marketing communications.

You may request to stop receiving non-essential promotional communications at any time by contacting us through our official communication channels.

07 Confidentiality of Business & Project Information

We understand that customers may provide confidential business, project, technical, commercial, or operational information while requesting our services.

We will handle such information responsibly and will use it primarily for the purposes for which it was provided, subject to applicable contractual obligations, legal requirements, and legitimate business needs.

Where a separate confidentiality or non-disclosure agreement applies, the terms of that agreement may govern the handling of the relevant confidential information.

08 Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain website functionality
• Improve website performance
• Understand visitor behavior
• Analyze website traffic
• Remember certain preferences
• Improve overall user experience

Cookies are small data files stored on your device by your web browser.

You may configure your browser to reject or restrict cookies. However, disabling certain cookies may affect the functionality, performance, or availability of some website features.

09 Website Analytics

We may use analytics and performance-monitoring technologies to understand how visitors interact with our website.

Such information may include pages visited, approximate usage patterns, browser information, device information, traffic sources, and other technical statistics.

These tools are used primarily to improve website functionality, performance, security, and user experience.

10 Third-Party Services & External Websites

Our website may contain links to third-party websites, platforms, manufacturers, service providers, software providers, or other external resources.

Third-party websites operate independently and may have their own privacy policies, terms, cookies, and data-processing practices.

We recommend reviewing the privacy policy of any third-party website before submitting personal or confidential information.

11 Disclosure of Information

We do not intend to sell, rent, or commercially trade your personal information.

However, information may be disclosed where reasonably necessary for legitimate business purposes, including to:

• Authorized employees or representatives
• Service providers working on our behalf
• Website hosting, technical, analytics, or IT service providers
• Professional advisers or consultants
• Business partners where necessary to fulfill a requested service
• Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by applicable law

Any disclosure will be limited, where reasonably practicable, to the information necessary for the relevant purpose.

12 Data Retention

We may retain personal and business information for as long as reasonably necessary to:

• Fulfill the purpose for which it was collected
• Maintain business and transaction records
• Provide ongoing services and support
• Resolve disputes
• Enforce contractual rights
• Meet accounting, legal, regulatory, tax, or compliance requirements
• Protect our legitimate business interests

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our internal practices.

13 Your Privacy Rights

Subject to applicable laws and legitimate business requirements, you may have the right to:

• Request information regarding personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Request restriction of certain processing activities
• Withdraw consent where processing is based on consent
• Opt out of non-essential marketing communications
• Raise a concern regarding the handling of your personal information

Requests should be submitted through our official communication channels. We may require reasonable verification of identity before processing certain requests in order to protect your information from unauthorized access.

14 Children's Privacy

Our website and services are primarily intended for businesses, professionals, organizations, and general users.

We do not knowingly seek to collect personal information from children without appropriate authorization or legal basis.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

15 Legal & Regulatory Compliance

AJ FIRE SAFETY & ENGINEERING SOLUTIONS may process or disclose information where necessary to comply with applicable laws, regulations, court orders, governmental requirements, contractual obligations, or legitimate legal processes.

We may also use or disclose information when reasonably necessary to protect our rights, property, website, customers, employees, business operations, or the safety and security of others.

16 Changes to This Privacy Policy

We reserve the right to revise, update, modify, or replace this Privacy Policy from time to time to reflect changes in our business operations, website functionality, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with an updated effective date where appropriate.

We encourage visitors to periodically review this Privacy Policy to remain informed about how information is handled.